![]() ![]() ![]() And we’ve got more good news: Remote Assist is free for all organizations and MSPs that use JumpCloud. To help teams streamline remote tech support, JumpCloud has introduced Remote Assist, which enables IT teams and MSPs to remotely view and control users’ devices. Between trying to understand the user’s issue and prescribing solutions via verbal or written instructions, every ticket seems to take twice as long as they should.īut as remote work becomes a permanent part of today’s workplace (the average SME is now 57% remote or hybrid-remote), IT teams and MSPs must be able to effectively assist users remotely. It’s frustrating and inefficient at best, and at worst, it creates more issues than it solves. Remote tech support, however, isn’t quite the same experience when you can’t see or drive the user’s screen directly. In fact, we make it our mission to make sure remote work can happen from anywhere, on your terms. It turns out that accessing resources from the kitchen (or the beach, or a coffee shop, or a train) isn’t that different from doing it in the office. When the world went remote, people were surprised to learn that many aspects of their jobs looked pretty much the same as they did in the office. ![]()
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